Terms and conditions

1. Who we are

RackWorks is a trade name of 7Mills Equity Partners B.V., based at Ooldselaan 11, 7245 PP Laren, the Netherlands, registered with the Chamber of Commerce under number 98128027 (VAT NL868535072B01). In these terms 'we' and 'RackWorks' mean that company, and 'you' means the business customer.

2. What these terms apply to

They apply to all our quotes, orders, subscriptions and deliveries to businesses. We do not work for consumers.

If a quote differs from these terms, the quote prevails. Other terms, such as yours, only apply if we agreed so in writing.

3. Quotes and prices

A quote shows the cost per item and is valid for 30 days. An installation gets a fixed price.

All prices exclude VAT.

An order is formed when you accept the quote. Confirmation by email is enough.

4. Site survey

We do a site survey on location or, where possible, via photos and a short video call. A paid survey is deducted from the order if you go ahead.

The result is advice, based on what we see and what you show us. If that turns out not to be accurate, the advice and price may change afterwards.

5. Carrying out the work

We carry out the order with care and discuss the planning with you beforehand.

You make sure we can reach the building, the cabinet and the power, and that the information we need is accurate.

During the work, internet or power may drop briefly. We plan that with you in advance, for example outside working hours.

6. Equipment and ownership

You pay for the equipment once, at installation, at the fixed price in your quote.

The equipment remains ours until everything is paid. After that it is yours.

New equipment carries the manufacturer's warranty. For refurbished equipment, the condition of the device is stated in the quote.

7. Subscriptions

Always Ready costs € 89 per month and Taken care of, monthly costs € 149 per month, both excluding VAT. What is included is described with the subscription on our website or in your quote.

Always Ready can be cancelled monthly. Taken care of, monthly has a one-year term and can then be cancelled monthly.

You can cancel by email. Cancellation takes effect at the end of the current month.

Visits on site, new hardware and larger changes are not part of the subscription. If you want help with those, the rates in article 8 apply.

If we change the price of a running subscription, we tell you beforehand. You may then cancel.

8. Rates

One-off jobs cost € 90 per hour, excluding VAT. For subscribers the rate is € 75 per hour, excluding VAT.

9. Payment

You pay according to the quote or the invoice. Subscriptions are paid monthly by direct debit.

If you pay late, we may charge statutory commercial interest and reasonable collection costs.

10. What we do and do not promise

A second connection, backup power, a firewall and a back-up reduce the chance of outages and damage. They do not guarantee that internet or power never drops, or that an attack never succeeds.

A back-up is not an archive. Your bookkeeping has a legal retention period, which remains your responsibility.

11. Liability

We are only liable for direct damage that results from an attributable failure on our part. We are not liable for indirect damage, such as business interruption, lost revenue or loss of data.

Our liability is limited to the amount our insurer pays out in that case. If it pays nothing, the maximum is the amount you paid under the order in the twelve months before the damage, excluding VAT.

This does not apply in case of intent or deliberate recklessness on our part.

12. Complaints

Notice something? Let us know as soon as possible, by email to niels@rackworks.nl. Then we sort it out together.

13. Force majeure

If we cannot carry out the order because of something beyond our control, such as a major failure at a supplier or internet provider, a power outage or illness, that is not a failure on our part. We tell you as soon as possible.

14. Personal data

How we handle personal data is described in our privacy statement.

15. Applicable law

Our agreements are governed by Dutch law. If we cannot resolve a dispute together, the competent court in the Netherlands decides.

Contact

RackWorks · Ooldselaan 11, 7245 PP Laren · niels@rackworks.nl · +31 6 10004499